Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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White Paper Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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itil, service catalog, service catalogue, itil service catalogue, it service catalogue
    
newScale
Webinar Published By: Aternity     Published Date: Dec 30, 2011
EMA provides research and analysis of today's End User Experience (EUE) and Application Performance Management (APM) technologies along with a thoughtful presentation on the Top 10 Myths to dispel before purchasing any monitoring tool. Guest speakers include Julie Craig, EMA Research Director, and Trevor Matz, President and CEO of Aternity.
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technology, aternity, eue, user experience, apm
    
Aternity
White Paper Published By: IBM     Published Date: Oct 06, 2016
IBM LinuxONE servers are effective in-house Linux cloud server platforms that counter these myths and can provide IT executives with an alternative Linux infrastructure solution that will help organizations contain costs, become more competitive, and assist with a transformation to a least-cost consumption-based usage model.
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ibm, linux solutions, websphere, operating systems, network management
    
IBM
White Paper Published By: Mimecast     Published Date: May 20, 2009
Mimecast delivers Software-as-a-Service based enterprise email management including archiving, discovery, continuity, security and policy. By unifying disparate and fragmented email environments into one holistic service that is always available from the cloud, Mimecast minimizes risk and reduces cost and complexity, while providing total end-to-end control of email.
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mimecast, saas, software as a service, rto, email archive
    
Mimecast
White Paper Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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itil, itsm, service management, help desk, automation
    
Business-Software
White Paper Published By: IBM     Published Date: Oct 02, 2015
IBM BigFix is recognized as a leader in Gartner's Magic Quadrant for the fourth year in a row. Despite being a relatively mature technology, new product capabilities and diverging vendor strategies make selecting a client management tool vendor as challenging as ever for end-user computing and support managers.
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client management, ibm, bigfix, gartner magic quadrant, cmt
    
IBM
White Paper Published By: IBM     Published Date: Oct 15, 2013
Discover the four key dimensions to personalized web marketing, and learn from the real life successes of enterprises that have made the personalized web a core part of their growth strategies.As you can see, web marketing can achieve comparable success when you make the four personalization steps your own.
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ibm unica, click-throughs, personalizing web experience, customer needs, data sources
    
IBM
White Paper Published By: Kaseya     Published Date: Mar 12, 2015
Discover, Manage, Automate and Validate
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it automation management systems, network management, byod, software management, integrated web-based platform
    
Kaseya
White Paper Published By: Kaseya     Published Date: May 13, 2015
While seemingly counter intuitive, organizations can actually create IT efficiencies without having to cut service levels by adopting a systems management strategy that embraces the concept of “Discover, Manage, Automate and Validate.”
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kaseya, hybrid, cloud, management, msp
    
Kaseya
White Paper Published By: Cherwell Software     Published Date: Jun 29, 2015
Five Habits of Highly Effective Service Desk Managers.
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effective, service, manager, metrics, productivity
    
Cherwell Software
White Paper Published By: Workday     Published Date: Sep 08, 2015
This paper explores five business trends driving the rapid adoption of SaaS business solutions.
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saas, saas business solutions, five businesses trends, hr leaders, hr services
    
Workday
White Paper Published By: SAP     Published Date: Jul 17, 2012
Our Business Model is uniquely focused on generating business value, while our innovative service offerings help you put new ideas to work quickly. We use our knowledge and experience to deliver value and help your business run better to give you direct access to the experts and problem solvers that are best equipped to meet your needs by providing a comprehensive approach to quality improvement and risk reduction.
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sap, services, value, innovation, business model
    
SAP
White Paper Published By: CA Technologies     Published Date: Jul 06, 2011
Written by Malcolm Fry, this whitepaper is based on the service life cycle approach to service management and it provides a great foundation to organisations who want to reduce risk and gain maximum benefit from cloud computing.
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ca. service management, it service management, cloud-computing, cloud, servicedesk
    
CA Technologies
White Paper Published By: Centrix Software     Published Date: Mar 19, 2014
This paper highlights 5 things you may not know about Windows migrations, helping you to identify ways in which to avoid major obstacles.
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windows migrations, desktop operating, systems, migration, project management
    
Centrix Software
White Paper Published By: Dell     Published Date: Jul 30, 2012
This Executive Brief is one of five installments in this series that will examine trends you need to include in your IT planning in 2012.
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disaster recovery, integrated management, service mangement, cloud computing, deskto virtualization
    
Dell
White Paper Published By: CA Technologies     Published Date: Jul 16, 2014
This paper provides findings and statistics on users demands and an important list of 5 ways to satisfy both business and user demands for IT Service.
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cloud service management, mobile computing, mobile data systems, customer interaction service, service management
    
CA Technologies
White Paper Published By: Avaya     Published Date: Jun 15, 2016
Discover the technological solutions to deliver better patient outcomes From patient satisfaction to mobility to security, technology’s role in healthcare is changing rapidly as costs go up and demands of an aging population skyrocket. Explore this infographic to learn the six major trends in smart healthcare you need to know now.
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technology, best practices, healthcare, info graphics, skyrocket
    
Avaya
White Paper Published By: Logicalis     Published Date: Mar 07, 2014
Learn the top trends and concerns for choosing the right service desk provider.
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logicallis, iaas, security, compliance, cloud
    
Logicalis
White Paper Published By: Logicalis     Published Date: Mar 27, 2014
Learn the top trends and concerns for choosing the right service desk provider.
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logicallis, iaas, security, compliance, cloud
    
Logicalis
White Paper Published By: Cherwell Software     Published Date: Jun 29, 2015
This guide provides: Key insight into how to create a service catalog, clear guidance on defining a service catalog, and an easy to use service catalog template to help you start realizing business and customer benefits.
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service catalogue, service level agreement, service catalog template, operational service agreements, continual service improvement
    
Cherwell Software
White Paper Published By: Dell Storage     Published Date: Nov 08, 2011
This white paper describes how Fluid Data storage reduces the capacity required to support VMware and maximizes system performance and efficiency.
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dell compellent, vmware server virtualization, compellent san, virtualized storage platform, fluid data storage
    
Dell Storage
White Paper Published By: OnForce     Published Date: Apr 22, 2007
“8 Ways Every Solution provider Can Profit from Rollouts Now” demonstrates how rollouts are creating strong sales opportunities for solution providers of all sizes. Importantly, it also addresses how solution providers have finally “cracked the code” of transforming this high-volume business, which is extremely service intensive, into a high-profit business via innovative on-site service delivery models that let them find the contract IT service professionals they need, right when they need them.
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service model, roll-out, rollout, roll-outs, rollouts
    
OnForce
White Paper Published By: OnForce     Published Date: Feb 19, 2008
Discover how you can find highly qualified contract IT service professionals with the skill sets you need, when and where you need them, on demand. Get the free white paper, “8 Ways On-Site Services Can Drive Revenue Now,” featuring commentary from industry analysts and leaders like Gartner, IDC and CRN.
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crn, reseller, retailer, service, vendor selection
    
OnForce
White Paper Published By: Adobe     Published Date: Nov 25, 2013
For the past several years, the nature of enterprise productivity has been forever changed by the new breed of mobile devices. Personal smartphones and tablets are everywhere. Gone are the days when every enterprise gave its employees a security-focused BlackBerry. Cloud-based productivity apps can be downloaded in seconds. Compared to even a few years ago, enterprises are operating in a new world. Please download whitepaper to learn more.
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mobile devices, compatibility, cloud-based, enterprise, enterprise productivity
    
Adobe
White Paper Published By: Adobe     Published Date: Apr 25, 2016
In this white paper, we uncover the numerous document productivity features that employees want across PCs and mobile devices.
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mobile device management, byod, employee performance, service management
    
Adobe
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