Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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White Paper Published By: PerformanceIT     Published Date: Aug 21, 2009
With the current demands on today's CIO and IT Managers, implementing a top notch, easy-to-use proactive network, application and server support structure that meets budgetary confines can seem like a daunting task. Until now...
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infrastructure, network management, server management, application performance management, server support
    
PerformanceIT
White Paper Published By: Plantronics     Published Date: Mar 09, 2015
This paper reveals how organisations are embracing change by adopting the principles of Smarter Working.
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smarter working, new ways of working, smarter working for your organisation, plantronics, benefits of smart working
    
Plantronics
Webinar Published By: Quest Software     Published Date: Jan 03, 2013
Discover Application Performance Management best Practices of 400 Leading Companies and See How to Implement These Best Practices in Your Organization.
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application, performance management, best practices, enterprise applications, productivity
    
Quest Software
White Paper Published By: Quocirca     Published Date: Sep 18, 2008
Whether we like it or not we are all IT users now. Through the ubiquity of networks of devices that we rely on for information, security and day-to-day transactions even those who eschew technology now rely on it, even if they do not acknowledge it. The failure of these networks can lead to widespread disruption, unhappy customers, unproductive employees and lost business. Ensuring their availability, security and efficiency is a job for experts who need powerful tools to carry out the task.
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quocirca, service management, high availability, security
    
Quocirca
White Paper Published By: Quocirca     Published Date: Jul 03, 2008
Technology is no longer a nice to have, or a tool for the few. With many organizations now being completely dependent on their IT systems, the need for the IT department to be seen to be responding to the organization's requirements is of critical importance.  Business Service Management, or BSM, can help in providing underpinnings to the IT function. This paper looks at how the changing processes and market conditions within an organization can be augmented through the use of a Business Service Management (BSM) approach, creating a flexible and responsive technology infrastructure aimed at supporting a rapidly changing commercial landscape and enabling greater competitiveness in the markets.
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quocirca, business service management, bsm, service management, business management
    
Quocirca
White Paper Published By: Quorum Labs     Published Date: Nov 10, 2011
Download this paper to learn about virtual recovery solutions that SMBs need to bring an application back online in a matter of minutes.
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backup, recovery, recover, best practices, quorum
    
Quorum Labs
White Paper Published By: Qwest Business.     Published Date: Jan 27, 2010
This in-depth report explores the key considerations, including solution portfolio, partnerships and processes.
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qwest business, managed network services provider, portfolio, partnership, it resource
    
Qwest Business.
White Paper Published By: Rackspace     Published Date: Mar 08, 2016
Business today requires a robust IT infrastructure and the connected mobile world needs 24/7 service with the agility to accommodate rapid changes in demand. A Microsoft Private Cloud enables businesses to balance the benefits of cloud computing with the benefits of a private data center. However, building and maintaining a Microsoft® Cloud Platform environment can be challenging.
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cloud management, cloud services, cloud management, it infrastructure, content delivery
    
Rackspace
White Paper Published By: Redhat     Published Date: Sep 15, 2015
This infographic reveals how open source middleware can help reduce your app development infrastructure costs, improve your developers’ annual app production and reduce cost to manage apps after deployment.
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middleware, open source middleware, red hat, enterprise, application integration
    
Redhat
White Paper Published By: Replicon     Published Date: Dec 21, 2011
Guide to figure out the best time and cost tracking solution for your company's project costing and time tracking needs.
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time tracking, time and cost tracking, timesheets, timesheet, time cost management
    
Replicon
White Paper Published By: Riverbed     Published Date: Aug 22, 2014
Businesses rely on SharePoint availability and performance. This infographic shows the impact of SharePoint slowdowns, challenges with delivering SharePoint and recommendations for an effective SharePoint deployment.
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business performance, sharepoint availability, performance, challenges, delivery
    
Riverbed
White Paper Published By: Riverbed     Published Date: Apr 03, 2014
This book introduces you to application performance management (APM) solutions and how these tools can help you monitor and troubleshoot your mission-critical applications — from the perspective of your users, as well as your systems.
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riverbed, application performance management, apm, service management, compliance
    
Riverbed
White Paper Published By: Riverbed     Published Date: Apr 03, 2014
The purpose of this book is to introduce you to common network performance management (NPM) issues and give you a new way of looking at solving them.
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riverbed, npm, network performance management, performance management, network management
    
Riverbed
White Paper Published By: Riverbed     Published Date: Sep 17, 2013
Learn how Riverbed® OPNET Unified Communications Xpert™ (UC Xpert) software provides end-to-end service management for Unified Communications and remote troubleshooting.
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riverbed, service management, ip communications, ip networks, ip telephony
    
Riverbed
Free Offer Published By: Riverbed     Published Date: Aug 15, 2013
In conducting a survey of 159 IT professionals with direct responsibility for business-critical applications, Forrester found that all enterprises surveyed had fundamental issues while managing the performance of these applications and business services. Download now to find the results!
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apm, riverbed, network performance, application performance, infrastrucure
    
Riverbed
White Paper Published By: Riverbed     Published Date: Oct 12, 2012
As your business needs become more dynamic, monitoring systems will be key to understanding how applications fulfill business needs and your ability to provide governance will determine the success level of your entire enterprise.
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service management, application visibility, business technology
    
Riverbed
Webinar Published By: rPath     Published Date: Dec 20, 2010
An Expert Discussion on IT Bottleneck to IT-as-a-Service.
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rpath, webinar, hybrid cloud, it-as-a-service, enterprise cloud
    
rPath
White Paper Published By: Salesforce.com     Published Date: Feb 12, 2014
It has been said that you can’t manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That’s why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
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social media, metrics, it service management, cloud platform, collaboration
    
Salesforce.com
White Paper Published By: Salesforce.com     Published Date: Feb 12, 2014
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect IT’s ability to meet an organization’s requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud? The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
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it service management, cloud platform, collaboration, it service management, saas
    
Salesforce.com
White Paper Published By: Salesforce.com     Published Date: Feb 12, 2014
The nature of today’s business climate means that now, more than ever, companies look for any business advantage that helps them stay ahead of the competition. Often, that means companies take such steps as creating innovative products, increasing and maintain customer loyalty, and implementing cost-control measures to realize distinct advantages. Leading industry analysts point to two areas internally where companies can achieve the best possible advantages, by focusing on a company’s workers and work processes.
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it service management, cloud platform, collaboration, it service management, saas
    
Salesforce.com
White Paper Published By: SAP     Published Date: Nov 18, 2015
This survey shows how SAP S/4HANA was designed to break the limitations of the past by simplifying IT with massive simplification and innovation.
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it simplification, it managers, complexity, simplicity, benefits of simplification
    
SAP
White Paper Published By: SAP     Published Date: Jul 17, 2012
With best-in-class processes supported by the right IT infrastructure, today's service parts organizations can operate at a new level of flexibility, efficiency, and responsiveness. This paper is the first in a five-part series that describes the best-in-class processes of Cat Logistics Services Inc. (Cat Logistics), a wholly owned subsidiary of Caterpillar Inc. It explores how Cat Logistics has optimized its demand-planning processes to proactively address customer demands and drive profitable growth.
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infrastructure, white paper, best processes, growth, best practices
    
SAP
White Paper Published By: SAP     Published Date: Jul 17, 2012
Our Business Model is uniquely focused on generating business value, while our innovative service offerings help you put new ideas to work quickly. We use our knowledge and experience to deliver value and help your business run better to give you direct access to the experts and problem solvers that are best equipped to meet your needs by providing a comprehensive approach to quality improvement and risk reduction.
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sap, services, value, innovation, business model
    
SAP
Webinar Published By: SAP     Published Date: Dec 08, 2011
You're invited to access an exclusive offering called "Interactive Industry Solution Portal for Small and Midsize Businesses" available now. Contained within this portal are 15 separate, industry-specific videos, each with free, downloadable solution offerings.
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sap, kit-digital, technology, interactive, software solution
    
SAP
Webinar Published By: SAP     Published Date: Dec 08, 2011
Register to view an on demand video presentation and learn how to leverage powerful business intelligence and performance management software for the midmarket with valuable tips and access to more in depth information.
Tags : 
sap, kit-digital, webinar, technology, business intelligence
    
SAP
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