Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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Case Study Published By: HP     Published Date: Jul 29, 2008
This case study highlights how a leading transportation firm uses executive financial incentives to insure the highest system uptime for its customers. With the need to keep thousands of vehicles and employees on the move and process millions of daily transactions, keeping mission critical systems running is essential for financial performance.
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mission critical, high availability, transportation, service management, itil
    
HP
White Paper Published By: HP     Published Date: Jul 29, 2008
This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformation effect it is capable of delivering. IT Service Management (ITSM) is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost effective, and service oriented.
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itsm, it service management, service management, itil, mission critical
    
HP
White Paper Published By: HP     Published Date: Jul 29, 2008
This white paper explores the advantages of Operational ITSM- through incremental and continual improvement of service management practices on an ongoing basis. IT organizations must evolve into trusted service providers that adapt quickly, offer cost-effective, reliable, and flexible services to meet today's business initiatives. This evolution is not easy. It requires that the IT organization adopt an IT Service Management (ITSM) framework. Operational ITSM provides an incremental approach for companies that may not have the resources to finance and staff a large ITSM project.
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itsm, service management, service level, service-level, itil
    
HP
Webinar Published By: HP     Published Date: Jul 29, 2008
Join IDC and HP on this webcast about Mission Critical Services. Matt Healey of IDC provides insights on the adoption of consolidation, virtualization and Service Oriented Architecture as aggressive strategies to align IT more closely with business goals.
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erp, mission critical, itsm, service management, soa
    
HP
White Paper Published By: HP - Enterprise     Published Date: Jun 05, 2013
Mobile applications have swept across geographic boundaries, cultures, and enterprises faster than any previous technology innovation. Consumers around the world use them to find their way when they travel by car and verify flight details when they travel by air. They check bank balances and sports scores, reserve theater tickets and dining reservations, shop online, pay bills, download entertainment, and participate in dozens of other everyday activities—using convenient portable devices like smart phones and tablets. The demand for this kind of convenience has spilled over into the world of work as well, and employees today expect to use their mobile devices to check email, participate in meetings, access files—even use enterprise applications, like ERP and CRM, that drive business processes.
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mobile application, mobile convenience, business opportunities, travel, mobile data systems
    
HP - Enterprise
White Paper Published By: HP - Enterprise     Published Date: Jun 04, 2013
Many organizations are now moving parts of their IT infrastructure to the Cloud. However, managing these resources within a comprehensive management framework is still essential. And the management approach for these hybrid environments needs to take a step forward and start to focus on service level management, not the care and feeding of discrete components. This whitepaper provides the information needed on implementing Business Service Management (BSM) in hybrid environments.
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it infrastructure, cloud, business service management, hybrid environments, project management
    
HP - Enterprise
White Paper Published By: HP - Enterprise     Published Date: Jun 04, 2013
Businesses are overwhelmed with data; it’s a blessing and a curse. A curse because it can overwhelm traditional approaches to storing and processing it. A blessing because the data promises business insight that never existed earlier. The industry has spawned a new term, “big data,” to describe it. Now, IT itself is overwhelmed with its own big data. In the press to roll out new services and technologies—mobility, cloud, virtualization—applications, networks, and physical and virtual servers grow in a sprawl. With them comes an unprecedented volume of data such as logs, events, and flows. It takes too much time and resources to sift through it, so most of it lies unexplored and unexploited. Yet like business data, it contains insight that can help us solve problems, make decisions, and plan for the future.
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data research, big data, virtualization, applications, networks
    
HP - Enterprise
White Paper Published By: HP - Enterprise     Published Date: Nov 22, 2011
Seven Steps to Delivering More Secure Software With all the processes that go into making an application more secure. Where do you start? Learn more
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application security, cyber-attacks, software security assurance, dast, sast
    
HP - Enterprise
White Paper Published By: HP and Intel® Xeon® processors     Published Date: May 08, 2012
Read this whitepaper to learn three simple steps Small to medium size businesses can take to heighten business performance and increase brand office productivity.
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trends, performance, customer, customer experiences, flexibility
    
HP and Intel® Xeon® processors
White Paper Published By: HP and Intel® Xeon® processors     Published Date: Mar 22, 2012
Read this white paper to separate the technology and business potential from the marketing fluff. Get answers to your most pressing cloud questions and better understand when and where the cloud makes the most sense for your organization.
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cloud, utility storage, foundation, cloud, enviornment
    
HP and Intel® Xeon® processors
White Paper Published By: HP and Intel® Xeon® processors     Published Date: Mar 22, 2012
Thanks to the emergence of cloud computing, IT environments must now be a broker of IT services across the enterprise. But how do you achieve the right IT balance for delivering cloud services? Read this white paper to find out.
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cloud, utility storage, foundation, cloud, enviornment
    
HP and Intel® Xeon® processors
White Paper Published By: HP and Intel® Xeon® processors     Published Date: Mar 21, 2012
Read this white paper to learn how bursting can bring your business users and IT back into strategic alignment, as you jointly exploit new business opportunities enabled by private, public, and hybrid clouds.
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cloud, utility storage, foundation, cloud, enviornment
    
HP and Intel® Xeon® processors
White Paper Published By: HP Service Management     Published Date: Sep 03, 2008
In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
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itil, itil v3, bsm, bsa, dca
    
HP Service Management
White Paper Published By: hybris software     Published Date: Aug 01, 2012
It's true that deploying B2B e-commerce platform involves many unique requirements not commonly found in B2C operations, such as incorporating a complex product port-folio, multiple distribution channels, and integrating with third party systems And yet, it's possible to complete an initial out-of-the-box B2B implementation within three months, if all the right critical path steps are followed. Additional features and functionality can be added after the initial launch, provided that the chosen out-of-the-box platform is designed to be used over the long run.
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information technology, finance, analytics, maerchandising, product management
    
hybris software
White Paper Published By: Hyland Software     Published Date: Jun 16, 2016
Clinicians and staff want to perform better, produce more and enjoy higher levels of satisfaction. Close the gap between a user’s experiences with technology as a consumer and her experiences with technology at work to maximize the impact on your organization’s bottom line.
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healthcare, technology, information technology, solutions, best practices
    
Hyland Software
White Paper Published By: IBM     Published Date: Oct 06, 2016
IBM LinuxONE servers are effective in-house Linux cloud server platforms that counter these myths and can provide IT executives with an alternative Linux infrastructure solution that will help organizations contain costs, become more competitive, and assist with a transformation to a least-cost consumption-based usage model.
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ibm, linux solutions, websphere, operating systems, network management
    
IBM
White Paper Published By: IBM     Published Date: Aug 25, 2016
Today’s leading enterprises are undergoing a digital transformation. They are diving into the API economy, in which businesses provide services—and the services of partners—when and where customers want them.
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ibm, api, microservices, information management, saas
    
IBM
White Paper Published By: IBM     Published Date: Nov 05, 2015
Making predictions in the utility industry can be perilous. History is filled with missed or prematurely exuberant pronouncements of the future of utilities and energy. Notwithstanding the peril, some clear utility trends are emerging on the horizon. Learn how today!
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ibm, energy, utilities predictability, business intelligence, energy data
    
IBM
White Paper Published By: IBM     Published Date: Oct 02, 2015
IBM BigFix is recognized as a leader in Gartner's Magic Quadrant for the fourth year in a row. Despite being a relatively mature technology, new product capabilities and diverging vendor strategies make selecting a client management tool vendor as challenging as ever for end-user computing and support managers.
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client management, ibm, bigfix, gartner magic quadrant, cmt
    
IBM
White Paper Published By: IBM     Published Date: Jul 08, 2015
This book helps you understand DevOps and how your organization can gain real business benefits from it.
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devops, customer experience, operational quality, devops adoption, continuous testing
    
IBM
White Paper Published By: IBM     Published Date: Jun 16, 2015
IBM takes a broadly integrated approach to hardware, software and multi-vendor support that can help you find new ways to help simplify IT asset management, enhance quality and control costs.
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technology infrastructure, virtualization, it business solutions, software service services, best practices
    
IBM
White Paper Published By: IBM     Published Date: Jun 16, 2015
This brochure talks about the IBM Technical Support Services and it helps: Mitigate business risk with services from a forward-thinking industry innovator, Enhance IT availability with a virtually unmatched global infrastructure, Support your unique needs with extensive, flexible and customizable service options, Facilitate easier access to the support you need, Reduce complexity with a single point of contact for nearly all your IT needs, and Facilitate a positive return on investment and performance results
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it technical support, it availability, support services, return on investment, performance results
    
IBM
White Paper Published By: IBM     Published Date: Apr 15, 2015
Optimize your business processes in the cloud with a next generation BPM strategy — an intelligent Business Platform (iBP) that implements an on demand, “service as you need it” model. Take advantage of Infrastructure as a Service (IaaS) for pure technology - processing, storage, networks with payment based on usage. Develop and manage business processes using the BPM Platform as a Service (BPMaaS), providing the BPMS tools supported by cloud services. Work with live business processes used by customers, suppliers, employees and trading partners, using Business Processes as a Service.
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ibm, optimization, cloud computing, iaas, business platform
    
IBM
Webinar Published By: IBM     Published Date: Apr 07, 2015
Today, the growth in the volume, variety, and availability of health data allows greater focus on individual wellness, as well as a way to provide care in a smarter way. In this webcast you will learn how the IBM Integration solution for healthcare can provide rapid connectivity, simplify IT infrastructure and drive enhanced patient care.
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ibm, integration, connectivity, it infrastructure, healthcare providers
    
IBM
Webinar Published By: IBM     Published Date: Apr 07, 2015
Learn how to understand, manage and debug problems due to size, complexity and scale in operation of virtualized networks for modern data centers, including developer- and user-controlled software in clouds.
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ibm, scale, data center, software, cloud
    
IBM
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