Customer Satisfaction

Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products.
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Free Offer Published By: Avaya     Published Date: Jun 23, 2011
Watch this recorded event where you'll hear how Buddy Valastro's "Think Big" philosophy is a key ingredient to his success and how technology is helping his business work faster to serve customers better.
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think big, avaya, customer service, business growth, crm
    
Avaya
Webinar Published By: Avaya     Published Date: Feb 03, 2011
Every small business strives for it: the ability to make their people more productive and responsive - to customers, vendors and each other - while keeping costs in check. To do more, with less. Maximizing productivity is critical to operating efficiently and profitably in today's challenging business climate. And small and medium size businesses often overlook one innovative technology that is proven to deliver results: IP Telephony.
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avaya, gps, wireless communications, wireless phones, call center management
    
Avaya
Webinar Published By: Badgeville     Published Date: Feb 13, 2014
Game applications in business result in both long and short-term success. Short-term effects will occur quickly, while proper implementation and use of game psychology will enable business leaders to maintain this success in the long-term. Gain valuable insights into both long and short-term gamification success from these industry visionaries, and learn how to harness the power of games to fundamentally change the nature of work.
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gamfiication, gamify, engagement, bunchball, gigya
    
Badgeville
White Paper Published By: Bazaarvoice     Published Date: Nov 05, 2014
Thanks to social, consumers are more vocal than ever and their opinions are influencing the purchase decisions of consumers all across the web. Learn how to turn social data into strategic business advantage with nine guiding insights to improve your bottom line today.
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bazaarvoice, business results, business insights, social segmentation, product innovation
    
Bazaarvoice
White Paper Published By: Bazaarvoice     Published Date: Nov 05, 2014
This paper explores what authenticity really means to consumers, and how brands can deliver it, every time. Includes best practices for companies that collect and display reviews, handling employee reviews, and how dubious practices can harm your business.
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bazaarvoice, customer loyalty, authemticity, customer relationships, authentic users
    
Bazaarvoice
White Paper Published By: Bazaarvoice     Published Date: Nov 05, 2014
Consumers discuss your brand on Facebook, Twitter, and Instagram. Learn how to harness this wealth of social media content, and display it right where it can go to work delivering engagement, trust, and conversion: your website.
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bazaarvoice, social curation, engagement, proliferation, social channels
    
Bazaarvoice
White Paper Published By: Bazaarvoice     Published Date: Nov 05, 2014
In this new whitepaper, we’ll show you how banks that embrace this social opportunity are deepening relationships with customers and driving business. We’ll share tips and success stories of retail banks.
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bazaarvoice, social media, retail banking, customer conversations, drive acquisition
    
Bazaarvoice
White Paper Published By: Bazaarvoice     Published Date: Nov 05, 2014
Consumer reviews can have an impact on sales, but did you know that negative reviews can actually improve purchase intent? The linchpin: How brands respond. Read new research about the power of responding to consumers.
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bazaarvoice, index volume 6, relationships, increase sales, responsive brands
    
Bazaarvoice
White Paper Published By: Beqom     Published Date: Dec 05, 2018
Download this free e-guide to gain an understanding of predictive analytics concepts, how to align your data sources to unlock the value of the data in your organization, analyze the correlations, and reap the benefits of analytics in optimizing sales performance.
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salesforce compensation management, commission plans sales teams, compensation management, compensation management sales teams, compensation plans sales teams
    
Beqom
White Paper Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
Every day, people are showing up to work for your channel partners. Some of those people are disengaged, which can have a significant impact on your ultimate success as a manufacturer or franchisor. Engaged channel employees deliver better customer experiences, stay longer with their employer and are more willing to talk their employer up as a great place to work. You’ve worked hard to develop outstanding products and services that are being distributed through your channel. Don’t let disengaged employees put your brand at risk. Download our article to learn how to drive and sustain engagement among your channel employees.
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customer loyalty, loyalty program, customer engagement, brand loyalty, brand advocacy
    
BI WORLDWIDE
White Paper Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
As a manufacturer, your uncontrolled distribution channel has a lot of places to focus their attention. So how do you break through the clutter? Reward and recognition programs have long been used to engage channel partners and align their activities with manufacturers’ goals. Applying behavioral economics to your program design will drive extra focus and effort. Learn ten best practices to follow when designing your next channel reward and recognition program.
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customer loyalty, loyalty program, customer engagement, brand loyalty, brand advocacy
    
BI WORLDWIDE
White Paper Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
The current loyalty program environment is challenging but rife with opportunity. Many poorly designed programs are driving loyalty fatigue and mercenary loyalty. However, there are more loyalty memberships than ever before and those companies that are successful in driving engagement and true loyalty are experiencing significant returns. The programs that “get it right” and earn genuine loyalty don’t just repurpose an old tactical model or copy the competition – they are unique and create or reinforce differentiation in the marketplace. Learn how to design a loyalty program that focuses on the entire lifecycle of a customer.
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customer loyalty, loyalty program, customer engagement, brand loyalty, brand advocacy
    
BI WORLDWIDE
White Paper Published By: Blue Coat Systems     Published Date: Mar 23, 2012
This paper talks about the strengths and weaknesses of on-premise and could deployments and which organizations need hybrid solution.
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blue coat, wan optimization, secure web gateway, malware, defenses
    
Blue Coat Systems
White Paper Published By: Blue Coat Systems     Published Date: Mar 23, 2012
Organizations must be able to extend the boundaries of their corporate network to provide consistent Web security protection, policies and reporting for all users on any device or network.
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blue coat, wan optimization, secure web gateway, malware, defenses
    
Blue Coat Systems
White Paper Published By: Blue Coat Systems     Published Date: Mar 23, 2012
By exploiting popular places on the Internet, such as search engines, social networking and email, malnets have become very adept at infecting many users with little added investment.
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blue coat, wan optimization, secure web gateway, malware, defenses
    
Blue Coat Systems
White Paper Published By: Blue Coat Systems UK     Published Date: Nov 03, 2011
Optimized Video Delivery automatically minimizes bandwidth impact and improves user experience! Find our more in this white paper.
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blue coat, wan optimization, secure web gateway, application performance monitoring, convergence
    
Blue Coat Systems UK
Webinar Published By: BMC ESM     Published Date: Jul 17, 2009
Listen to this conversation with Doug Mueller to learn how standards and processes have evolved to bring us the service desk of today and tomorrow. Discover what changes in direction surprise even Doug as he builds architecture for efficient service desks. Doug's enthusiasm for taking the service desk to the next level is noticeable in this podcast, and you just might come away with some new perceptions of the service desk of the future.
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service desk, architecture, podcast, cto, bmc
    
BMC ESM
White Paper Published By: BMC Software     Published Date: Aug 18, 2014
IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity.
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customer, cloud technology, internal, productivity, networking
    
BMC Software
White Paper Published By: BMC Software     Published Date: Aug 18, 2014
"“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change. strategy."
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customer satisfaction, it support, communication, business users, it management
    
BMC Software
White Paper Published By: BMC Software     Published Date: Dec 21, 2011
Changing or consolidating job schedulers may seem daunting. However, the benefits of switching to enterprise workload automation outweigh the risks.
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consolidate, schedulers, infrastructure, enterprise, workloads
    
BMC Software
White Paper Published By: Box     Published Date: Mar 14, 2012
Improving collaboration and access to the growing collection of content are critical, fundamental components of companies' future growth. Download this white paper to learn more.
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reaping, ecm, cloud, enterprise, content
    
Box
White Paper Published By: Brainshark     Published Date: Nov 05, 2013
Breaking through to customers and prospects is harder in the midst of constant competitive messaging. Inside this E-book, you’ll learn about some of the innovative ways companies have used Brainshark’s solutions to identify the hottest prospects, engage customers, better enable their sales teams, and improve their processes.
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sales enablement, sales training, sales productivity, sales effectiveness, sales revenue
    
Brainshark
White Paper Published By: Business Assyst     Published Date: Mar 26, 2007
This paper considers whether smart cards really do have a role to play in loyalty systems or whether they are simply being promoted by the suppliers of smart card technology into what they see as a fast growing, profitable marketplace.
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customer satisfaction, customer relationship management, customer interaction service, customer experience management, smart card
    
Business Assyst
White Paper Published By: Business Assyst     Published Date: Mar 26, 2007
Have loyalty cards reached the stage in their development when they are likely to be merged with other marketing and retailing systems, or will they simply fade away and join their precursors, the green shield stamps, in some far flung promotional graveyard?
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customer experience management, customer interaction service, customer relationship management, crm, customer satisfaction
    
Business Assyst
White Paper Published By: Business Assyst     Published Date: Mar 26, 2007
Who said, "Money Can’t Buy You Love"? A useful metaphor, though, to help understand the true concept behind customer loyalty. Loyalty programs are about developing sustainable, mutually beneficial relationships. Price incentives can generate a short-term sales uplift but will not engender long-term loyalty.
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customer experience management, customer interaction service, customer relationship management, crm, customer satisfaction
    
Business Assyst
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