Customer Satisfaction

Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products.
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White Paper Published By: Akamai     Published Date: Jun 14, 2010
Looking back to the first iterations of travel Web sites, we can appreciate just how far technology has come. As advancements like high-speed connections began to replace the now archaic dial-up experience, consumers adjusted their expectations and demands of the companies they patronized. To gain a deeper understanding of the status of travelers' current online expectations, Akamai commissioned PhoCusWright to conduct a study examining key elements of the online consumer experience.
Tags : 
akamai, travel, site performance, phocuswright, customer experience
    
Akamai
White Paper Published By: Akamai Technologies     Published Date: Mar 15, 2016
Many industry experts advise automotive companies to embrace digital transformation. At the heart of that mandate is the need to satisfy rising customer expectations for fast, secure, always-on services delivered seamlessly across all channels and devices. Read the seven top considerations as you embrace digital transformation.
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automotive, digital transformation, customer relations, best practices, industry optimization
    
Akamai Technologies
White Paper Published By: AKS-Labs     Published Date: Mar 20, 2007
Business professionals lack essential information about real-life metrics and information on how to build a Balanced Scorecard, which supports weights and scores, which allows calculating the performance values. This whitepaper is a Balanced Scorecard design toolkit, which contains some "how-to" ideas.
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balanced scorecard, business analytics, business metrics, business intelligence, business integration
    
AKS-Labs
Webinar Published By: Apple Corporation     Published Date: Dec 01, 2011
In this seminar, you'll learn how you can use the iPad to create and deliver stunning sales and marketing presentations, make business meetings even more productive and take advantage of business "dashboards" to stay better informed no matter where you're working from.
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ipad, ipod, apple, ipad2, tablet
    
Apple Corporation
White Paper Published By: AppNeta     Published Date: Oct 28, 2013
Let’s face it, users are impatient. They demand a blazingly fast experience and accept no substitutes. While the effects of poor performance are obvious, it makes one wonder about the relationship between client latency and the “perception of speed”. After all, the user can trigger many state change events (page load, submit a form, interact with a visualization, etc.) and all these events have an associated latency to the client. However, are certain types of latency more noticeable to the user then others?
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appneta, web applications, applications, applications latency, web applications latency
    
AppNeta
White Paper Published By: AppNeta     Published Date: Oct 28, 2013
This article explores a new approach to assuring web-based application performance and the three key capabilities you need to ensure exceptional application delivery and end-user experience.
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appneta, web application performance, web applications, application performance, deployment
    
AppNeta
White Paper Published By: Arcserve     Published Date: Jul 26, 2010
Adopting an effective application performance management strategy is a critical step in managing complex Web revenue and generating mission critical applications to deliver a high-quality end-user experience.
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ca technologies, performance optimization, web application, application performance management, apm
    
Arcserve
White Paper Published By: Arcserve     Published Date: Jul 23, 2010
This IDG Research Services study demonstrates that CIOs and IT leaders recognize the business impact of application performance. It's all about end-user and customer satisfaction, increasing productivity, and lowering costs.
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ca technologies, cio, application performance management, customer satisfaction, productivity
    
Arcserve
White Paper Published By: Arcserve     Published Date: Jul 23, 2010
This white paper describes an approach that provides these performance metrics for specific IT stakeholders, all drawn from data collection and analytics that support a holistic, integrated approach to optimizing IT service delivery.
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ca technologies, performance metric, it service, monitoring, productivity
    
Arcserve
White Paper Published By: Arm Treasure Data     Published Date: Oct 17, 2018
What does it take to succeed in today’s hypercompetitive and hyperconnected digital economy? Keep reading to find out.
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arm treasure data, treasure data, customer data, data insights, customer intelligence
    
Arm Treasure Data
White Paper Published By: AT&T     Published Date: Nov 07, 2011
See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.
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unified communication, cebp, communication, collaboration, collaboration capabilities
    
AT&T
White Paper Published By: AT&T     Published Date: Nov 07, 2011
See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.
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communication, benefits, at&t, att, at+t
    
AT&T
White Paper Published By: AT&T     Published Date: Nov 07, 2011
Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.
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contact center services, contact center, trends in contact centers, services, solutions
    
AT&T
White Paper Published By: AT&T     Published Date: Nov 07, 2011
Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.
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contact center services, contact center, trends in contact centers, services, solutions
    
AT&T
White Paper Published By: AT&T     Published Date: Nov 07, 2011
Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.
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remote workers, managed remote service, distributed workforce, att, at&t
    
AT&T
White Paper Published By: AT&T     Published Date: Nov 07, 2011
Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.
Tags : 
remote workers, managed remote service, distributed workforce, att, at&t
    
AT&T
White Paper Published By: Aternity     Published Date: May 18, 2015
Seven capabilities are required to address the complexity of delivering excellent enterprise mobile experience. Download this whitepaper to learn how.
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enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management
    
Aternity
Webinar Published By: Aternity     Published Date: Dec 30, 2011
Many enterprises have developed sophisticated Application Performance Management (APM) capabilities only to find that many of the techniques that work in the data center won't work in the cloud. The cloud turns the idea of locating and predicting performance problems across cloud applications on its head.
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aternity, technology, end user experience, cloud applications, cloud computing
    
Aternity
White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
This 24-page study, aggregates the results of six large online companies (three retailers and three leading airlines), to measure the cost and ROI of these contact methods.
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atg, roi, customer retention, contact management, online chat
    
ATG, Inc.
White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
Read the complimentary analyst report to gain valuable insight and actionable strategies for extending your customer service to the online channel.
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atg, online customer service, mobile channel, mobile commerce, ebusiness
    
ATG, Inc.
White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
This research should help define how to best include mobile as part of an integrated commerce strategy.
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atg, mobile commerce, ebusiness, internet shopping, customer interaction service
    
ATG, Inc.
White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
Why business must offer live voice and text chat assistance to drive online sales.
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atg, voice chat, roi, online channel investment, voice-based sales assistance
    
ATG, Inc.
Case Study Published By: ATG, Inc.     Published Date: Apr 27, 2010
ATG-powered CondisLine.com offers a personalized online experience across channels, from a single commerce platform.
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atg, condis, multi channel management, mcm, online shopping
    
ATG, Inc.
White Paper Published By: ATG, Inc.     Published Date: Feb 19, 2010
As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.
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telecom, atg, web 2.0, customer service, clicks
    
ATG, Inc.
White Paper Published By: Attivio     Published Date: Apr 07, 2010
The wealth and volume of content and data, including new applications and data sources, cloud computing, SaaS, email, SharePoint and public content, have made information integration more important than ever.
Tags : 
attivio, unified information access, voc, voice of the customer, customer service
    
Attivio
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