Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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White Paper Published By: Solidcore     Published Date: Jan 28, 2008
Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
Tags : 
cmdb, change management, service management, bmc, remedy
    
Solidcore
White Paper Published By: Tideway Systems     Published Date: Dec 11, 2007
IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.
Tags : 
service management, itil, change management, configuration management, knowledge management
    
Tideway Systems
White Paper Published By: Indicative Software     Published Date: Aug 24, 2007
Learn about agent-based versus agentless monitoring approaches to enterprise management, and how a combination of data collection technologies can realize the benefits of both.
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enterprise management, enterprise monitoring, data collection, data collection engines, agent-based monitoring
    
Indicative Software
White Paper Published By: XaSystems     Published Date: Aug 16, 2007
This list of Frequently Asked Questions provides answers to important questions affecting ITIL professionals, including the significant differences between version 2 and 3, the impact on investments in publications and training, and how other standards align with version 3.
Tags : 
itil, faq, faqs, frequently asked questions, it infrastructure library
    
XaSystems
White Paper Published By: XaSystems     Published Date: Aug 16, 2007
This quick reference guide provides an easy to use snap shot of key ITIL version 3 practices and concepts.  In addition, it provides a visual map between ITIL Version Service Delivery and Support books to the new ITIL Version 3.
Tags : 
itil, it infrastructure library, xa systems, xasystems, best practices
    
XaSystems
White Paper Published By: Torry Harris Business Solutions     Published Date: Jul 05, 2007
The information overload on SOA is largely on describing its merits, its principles and the vast variety of products intended to address its needs. This document is written to identify the factors to be considered, and articulate the principles and questions to be asked that will drive the decisions within each enterprise towards creating a road map for implementation.
Tags : 
service oriented, service-oriented, soa, network architecture, soa roi
    
Torry Harris Business Solutions
White Paper Published By: LANDesk     Published Date: Feb 12, 2007
As IT departments work to transition from "firefighting mode" to becoming more proactive and responsive, a key step along the path is to implement labor-saving automation tools that allow more tasks to be done more rapidly, using fewer resources and with greater predictability and reliability.
Tags : 
it management, productivity, project management, service management, groupware workflow
    
LANDesk
White Paper Published By: LANDesk     Published Date: Feb 12, 2007
This white paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-oriented IT management software.
Tags : 
it management, itil, service management, business process management, bpm
    
LANDesk
White Paper Published By: Live Person     Published Date: Jan 22, 2007
In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.
Tags : 
email marketing, liveperson, live chat, chat, customer loyalty
    
Live Person
White Paper Published By: IBM     Published Date: Dec 12, 2006
This paper gives the reader an overview of the functionality of IBM's WebSphere Customer Center, and explains why IBM is the strategic partner that more Fortune 500 companies select as their strategic platform for Customer Data Integration.
Tags : 
cdi, customer data integration, data management, data integration, customer service
    
IBM
White Paper Published By: SpringCM     Published Date: Dec 06, 2006
You’ve made the decision: the overall ease and economics of implementing Software-as-a-Service (SaaS) appeal to you, and you have selected an application that delivers what you need for your business.  The last hurdle is the service component itself — making sure that critical factors like security, speed, and reliability that will affect your users’ experience meet your standards.
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saas, on-demand, on demand, real time, real-time
    
SpringCM
White Paper Published By: KACE     Published Date: Nov 14, 2006
This Enterprise Management Associates (EMA) white paper takes a close look at automated IT management, especially for  medium-sized businesses.
Tags : 
it management, ema, enterprise management associates, automated it, it automation
    
KACE
White Paper Published By: KACE     Published Date: Nov 14, 2006
This paper explores how Appliance-based Software Delivery (AbSD) provides a better alternative to both software and Software as a Service (SaaS).
Tags : 
appliance, network security, saas, absd, hosted model
    
KACE
White Paper Published By: Opalis     Published Date: Nov 06, 2006
Virtualization adds additional layers of overhead and complexity, so cost savings on hardware are often offset by the increase in time and staff that are required to manage these environments. Learn more in this descriptive white paper.
Tags : 
virtualization, automation, virtual server, virtual machine, opalis
    
Opalis
White Paper Published By: Opalis     Published Date: Nov 06, 2006
Automating repetitive Data Center Operations into best practices makes response times faster, more reliable, and less costly. Learn how to extend your current IT systems to do more of the routine work, freeing up IT staff for higher-value projects.
Tags : 
process automation, automation, business process automation, bpa, data centers
    
Opalis
White Paper Published By: Texas Instruments     Published Date: Nov 06, 2006
Download this free whitepapers to learn how Remote Management can transform this challenge into an opportunity to stand apart from other service providers in a very competitive market.
Tags : 
access control, remote access, remote management, remote support, service provider
    
Texas Instruments
White Paper Published By: Opalis     Published Date: Nov 06, 2006
This paper highlights how Run Book Automation Software provides the new level of automation required to automate IT operations and traditional job scheduling tasks, without the costs and management burden associated with custom programming and scripts.
Tags : 
automation, process automation, it automation, scheduling, schedule
    
Opalis
White Paper Published By: Opalis     Published Date: Nov 06, 2006
This white paper describes how automating IT processes greatly reduces operational costs and improves service delivery. Learn how to standardize best practices and integrate data center and operations tools without the management burden associated with scripts and home-grown programs.
Tags : 
automation, business process automation, bpa, process automation, data centers
    
Opalis
White Paper Published By: Opalis     Published Date: Nov 06, 2006
This paper explains how ITIL can improve service delivery through data center integration and automation of best practices. It also highlights common implementation hazards, real-world examples and the tools required to implement ITIL.
Tags : 
itil, datacenter, datacenters, data centers, service management
    
Opalis
White Paper Published By: IBM     Published Date: Nov 06, 2006
Download this paper to learn why IBM believes that the real business value of IPC voice systems is reflected in improved employee productivity, enhanced business processes, and the ability to deliver more responsive services and offerings.
Tags : 
voip, converge, productivity, convergence, communications convergence
    
IBM
White Paper Published By: Symantec     Published Date: Nov 02, 2006
IT administrators need to minimize downtime for critical IT services by rapidly recovering entire systems to dissimilar hardware platforms or virtual environments. Symantec Backup Exec System Recovery Server Edition combines the speed and reliability of disk-based, bare-metal Windows system recovery with dissimilar hardware restoration and lights-out operation.
Tags : 
backup, infrastructure, internetworking hardware, networking hardware, network management
    
Symantec
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