Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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White Paper Published By: Kaminario     Published Date: May 05, 2016
The most successful Software-as-a-Service (SaaS) businesses adopt infrastructure strategies that deliver the economics, agility, and user experience that support customer acquisition and retention.
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storage management, performance management, best practices, application integration, software protection
    
Kaminario
Case Study Published By: Pegasystems     Published Date: May 02, 2016
The successful launch of an online portal has given telecommunications company Oi the confidence to pursue an ambitious digital transformation initiative
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pegasystems, digital transformation, digitisation, customer service, customer engagement
    
Pegasystems
White Paper Published By: Adobe     Published Date: Apr 25, 2016
In this white paper, we uncover the numerous document productivity features that employees want across PCs and mobile devices.
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mobile device management, byod, employee performance, service management
    
Adobe
White Paper Published By: Code42     Published Date: Apr 22, 2016
Dramatic changes are underway in offices around the world, with Macs rapidly gaining market share in modern enterprises. Read this white paper to discover the industry-wide transitions to Macs, and tips to smooth your integration of Apple devices.
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mac, code 42, apple devices, modern offices, business integration
    
Code42
White Paper Published By: CDW     Published Date: Apr 04, 2016
As CEB expands into new markets, its IT department takes advantage of virtualization and converged infrastructure to build a private cloud that serves customers and employees.
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data center, data application, network performance, data virtualization, data management
    
CDW
White Paper Published By: Avaya     Published Date: Mar 10, 2016
This research set out to investigate opinions among IT professionals around the world about SDN technology and its future in their organisation. It explores the network problems companies experience and their expectations of SDN to solve them. It also looks at the current adoption status for SDN and what is holding companies back from adoption.
Tags : 
technology, business optimization, communications, information technology, reports
    
Avaya
White Paper Published By: Rackspace     Published Date: Mar 08, 2016
Business today requires a robust IT infrastructure and the connected mobile world needs 24/7 service with the agility to accommodate rapid changes in demand. A Microsoft Private Cloud enables businesses to balance the benefits of cloud computing with the benefits of a private data center. However, building and maintaining a Microsoft® Cloud Platform environment can be challenging.
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cloud management, cloud services, cloud management, it infrastructure, content delivery
    
Rackspace
White Paper Published By: GrowthIntel     Published Date: Feb 16, 2016
Business development and marketing programs have a tendency to underwhelm when it comes to actual results. As a result, we’re bombarded with SalesTech and MarTech apps endeavouring to plug the leaks. But these tools rarely tackle the core issues behind your lacklustre results. What’s needed is a fundamental change to your go-to-market approach. This ebook shows you what that change could look like, and describes how to make it happen.
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marketing, business development, b2b, sales, business practices
    
GrowthIntel
White Paper Published By: GrowthIntel     Published Date: Feb 16, 2016
Many B2B companies still select their prospects using static government data such as SIC codes, NAIC codes, and historical financial info. This is like playing Battleships with your sales and marketing budget, lobbing outbound approaches blindly over the wall in the hope of hitting potential buyers. There has to be a better way. Imagine if you could identify every business that could buy from you, and rank them by their likelihood to convert. This ebook shows you how.
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b2b, intel, business practices, decision management, business intelligence
    
GrowthIntel
White Paper Published By: GrowthIntel     Published Date: Feb 16, 2016
There are potentially tens of thousands of buyers who don’t know that they need your products or services. They are your passive, silent audience. And, if you want to grow quickly, that audience is absolutely vital. You can’t reach them using personas, content marketing, or retargeting – so how do you find buyers who’ve never even heard of you? This ebook explains how to reverse-engineer their digital footprints and follow the trail back to the owner.
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advertising, medicine, clinical management, b2b, sales
    
GrowthIntel
White Paper Published By: Cisco     Published Date: Feb 16, 2016
Over the years we’ve all heard claims of simple, seemingly magical solutions to solve security problems, including the use of sandboxing technology alone to fight advanced malware and targeted threats.
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technology, security, security management, malware analysis, network management
    
Cisco
White Paper Published By: Citrix Systems, Inc.     Published Date: Jan 19, 2016
Learn how NetScaler with Unified Gateway provides One URL for secure remote access and helps reduce TCO, simplifies IT, strengthens security and ensures a high-definition experience for both mobile and traditional application users.
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citrix, security, remote access, delivery, infrastructure
    
Citrix Systems, Inc.
White Paper Published By: SAP     Published Date: Nov 18, 2015
This survey shows how SAP S/4HANA was designed to break the limitations of the past by simplifying IT with massive simplification and innovation.
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it simplification, it managers, complexity, simplicity, benefits of simplification
    
SAP
White Paper Published By: IBM     Published Date: Nov 05, 2015
Making predictions in the utility industry can be perilous. History is filled with missed or prematurely exuberant pronouncements of the future of utilities and energy. Notwithstanding the peril, some clear utility trends are emerging on the horizon. Learn how today!
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ibm, energy, utilities predictability, business intelligence, energy data
    
IBM
White Paper Published By: IBM     Published Date: Oct 02, 2015
IBM BigFix is recognized as a leader in Gartner's Magic Quadrant for the fourth year in a row. Despite being a relatively mature technology, new product capabilities and diverging vendor strategies make selecting a client management tool vendor as challenging as ever for end-user computing and support managers.
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client management, ibm, bigfix, gartner magic quadrant, cmt
    
IBM
White Paper Published By: Redhat     Published Date: Sep 15, 2015
This infographic reveals how open source middleware can help reduce your app development infrastructure costs, improve your developers’ annual app production and reduce cost to manage apps after deployment.
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middleware, open source middleware, red hat, enterprise, application integration
    
Redhat
White Paper Published By: Cisco     Published Date: Sep 15, 2015
Read Pay Attention IT: A New Convergence Is Afoot to learn about the necessary steps you need to take now for your organization to best benefit from the Internet of Everything. Take this opportunity to ensure that your team’s continued mission of IT in government is successful.
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convergence, iot, government, itil, productivity
    
Cisco
White Paper Published By: Workday     Published Date: Sep 08, 2015
This paper explores five business trends driving the rapid adoption of SaaS business solutions.
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saas, saas business solutions, five businesses trends, hr leaders, hr services
    
Workday
White Paper Published By: FORTRUST     Published Date: Aug 14, 2015
This white paper examines several key criteria as they relate to service delivery from a data center or colocation provider.
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fortrust, data center, colocation, service management, risk mitigation
    
FORTRUST
White Paper Published By: VMTurbo     Published Date: Jul 08, 2015
This whitepaper discusses the installation and use of VMTurbo in virtualized data center environments.
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workload performance, virtualization, data center, storage management, disaster recovery
    
VMTurbo
White Paper Published By: IBM     Published Date: Jul 08, 2015
This book helps you understand DevOps and how your organization can gain real business benefits from it.
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devops, customer experience, operational quality, devops adoption, continuous testing
    
IBM
White Paper Published By: HP     Published Date: Jun 30, 2015
What continuous delivery means to a test automation engineer.
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application performance, scalability, continuity, efficiency, savings
    
HP
White Paper Published By: Cherwell Software     Published Date: Jun 29, 2015
This guide provides: Key insight into how to create a service catalog, clear guidance on defining a service catalog, and an easy to use service catalog template to help you start realizing business and customer benefits.
Tags : 
service catalogue, service level agreement, service catalog template, operational service agreements, continual service improvement
    
Cherwell Software
White Paper Published By: Cherwell Software     Published Date: Jun 29, 2015
Five Habits of Highly Effective Service Desk Managers.
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effective, service, manager, metrics, productivity
    
Cherwell Software
White Paper Published By: Cisco     Published Date: Jun 25, 2015
This paper provides information on what Fast IT Means for Service Providers.
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fast it, service providers, networks, server virtualization, software compliance
    
Cisco
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