Customer Satisfaction

Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products.
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White Paper Published By: SAP     Published Date: Mar 24, 2011
Between May and June 2010 Aberdeen examined the experiences and intentations of more than 170 service and manufacturing enterprises in the use and selection of non-field based service delivery channels enterprises.
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multi-channel service delivery, service delivery, multi-channel framework, traffic management, application performance management
    
SAP
White Paper Published By: SAP     Published Date: Mar 24, 2011
As marketing and sales organizations endeavor to escape the constricted economy of 2009, one of the most significant barriers to sustainable business growth lies squarely in their source of revenue: creating and maintaining profitable, long-term relationships with key customers.
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relationship management, customer service, customer loyalty, corporate revenue, business activity monitoring
    
SAP
White Paper Published By: IBM Software     Published Date: Feb 14, 2011
This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits.
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ibm cognos, predictive imperatives, customer value, customer relationship, crm
    
IBM Software
White Paper Published By: IBM Software     Published Date: Feb 14, 2011
This white paper explores how predictive analytics helps marketing organizations increase ROI by executing highly targeted campaigns focused on high revenue-generating customers and prospects.
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ibm cognos, predictive analytics, marketing campaign management system, roi, customer behaviour
    
IBM Software
Webinar Published By: IBM Software     Published Date: Feb 14, 2011
View this online demo to learn how leading retailers are using market basket analysis to gain insights into buyer patterns to offer products and promotions that match shopper preferences and behaviors as well as to link purchases to specific buyers to create tailored offers.
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ibm cognos, predictive analytic, market basket analytics, online demo, retailer
    
IBM Software
White Paper Published By: IBM Software     Published Date: Feb 14, 2011
How the smartest organizations are embedding analytics to transform insights into action.
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ibm cognos, predictive analytics, customer relationship, business analytics, customer interaction service
    
IBM Software
White Paper Published By: IBM Software     Published Date: Feb 11, 2011
This paper describes five practical steps companies can take to achieve customer intimacy and, by doing so, provide a springboard for excellence in the other critical value disciplines.
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ibm cognos, business performance, customer intimacy, application performance management, business management
    
IBM Software
White Paper Published By: IBM Software     Published Date: Feb 11, 2011
This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits.
Tags : 
ibm cognos, predictive imperatives, customer value, customer relationship, crm
    
IBM Software
White Paper Published By: IBM Software     Published Date: Feb 11, 2011
Read this white paper to uncover why predictive analytics is becoming a necessity for companies to gain and maintain advantage.
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ibm cognos, predictive analytics, customer relationship, business analytics, customer interaction service
    
IBM Software
White Paper Published By: Dell SecureWorks     Published Date: Feb 08, 2011
This Executive Brief sheds light on the risk of cybercrime by profiling several "generations" of cybercriminals over time, and pointing out how the criminals, their methods and motivations have evolved.
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cybercriminals, cybercrime, pay-per-install, point-and-click, secureworks
    
Dell SecureWorks
Webinar Published By: Avaya     Published Date: Feb 03, 2011
Every small business strives for it: the ability to make their people more productive and responsive - to customers, vendors and each other - while keeping costs in check. To do more, with less. Maximizing productivity is critical to operating efficiently and profitably in today's challenging business climate. And small and medium size businesses often overlook one innovative technology that is proven to deliver results: IP Telephony.
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avaya, gps, wireless communications, wireless phones, call center management
    
Avaya
White Paper Published By: SAS     Published Date: Jan 31, 2011
Where and how in the marketing process should you inject analytics to improve profitability? That was the topic of an online Webinar presented by the American Marketing Association (AMA) and SAS.
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sas, customer analytics, american marketing association, ama, marketing performance
    
SAS
White Paper Published By: Focus     Published Date: Jan 19, 2011
This brief will help you understand how the functions link together, help reduce the overwhelm and highlight where you can realize the most value.
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focus, erp software, enterprise resource planning, manufacturing, customer relationship management
    
Focus
White Paper Published By: Focus VoIP     Published Date: Jan 19, 2011
NEWLY UPDATED: Save time researching business phones with our free Midrange IP Phone Comparison Guide.
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altigen communications, nortel networks, ip phone, cisco systems, shoretel
    
Focus VoIP
White Paper Published By: Focus CRM     Published Date: Jan 13, 2011
Before you implement CRM at your growing company, learn more about the real-world issues that accompany such growth, and how to apply systems and systematic thinking when dealing with those issues.
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midsize companies, mitch lieberman, contact management, experts guide, mark tamis
    
Focus CRM
White Paper Published By: Focus CRM     Published Date: Jan 13, 2011
Whether you work for a small business, a medium-sized enterprise or a huge corporation, there's a solution that will fit the bill. This is a must read comparison guide.
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focus crm, customer relationship management, sfa, sales tools, marketing automation
    
Focus CRM
White Paper Published By: LifeSize, a division of Logitech     Published Date: Jan 12, 2011
Why Ease of Use and Quality of User Experience Are The Most Critical Criteria for Successful Videoconferencing Deployments.
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lifesize, videoconferencing deployment, ip-network, user experience, telecommunication
    
LifeSize, a division of Logitech
White Paper Published By: LifeSize, a division of Logitech     Published Date: Jan 12, 2011
ROI helps facilitate project approvals internally and can be used as a catalyst for value derived through implementation of a product. Value can be derived from hard dollar savings, improving time to market for your own product or service, bring experts together in a "virtual" room, and in other ways.
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lifesize, videoconferencing, roi, telecommunication, ip networks
    
LifeSize, a division of Logitech
White Paper Published By: LifeSize, a division of Logitech     Published Date: Jan 12, 2011
There are key points to consider when looking for a videoconferencing system. As independent Telecommunications and IT consultants, part of what we do is to evaluate various products and systems regularly for mid-to-large enterprise clients, from 500 to over 30,000 employees. At a high level evaluation elements include costs, technology and features, and service.
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lifesize, roi, telecommunication, best user experience, ip networks
    
LifeSize, a division of Logitech
White Paper Published By: LifeSize, a division of Logitech     Published Date: Jan 12, 2011
As an industry expert in VoIP and UC technologies, I am personally declaring "2011 as the Year of Videoconferencing". Yes videoconferencing is here and it's going mainstream - BIG time. Read this white paper to find out why.
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lifesize, roi, telecommunication, voip, web conferencing
    
LifeSize, a division of Logitech
White Paper Published By: Infor     Published Date: Jan 03, 2011
Taking full advantage of each customer interaction has become a strategic imperative. And customer-oriented companies in a wide range of industries must focus on developing a contact center that drives effective, consistent customer interactions and builds long-term customer loyalty. In this white paper, learn how leading organizations empower the contact center.
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infor, customer interaction, contact center, customer loyalty, roi
    
Infor
White Paper Published By: Infor     Published Date: Jan 03, 2011
How banks and other financial firms can rebuild and measure the trust they've established with customers.
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infor, banking and financial services, crm, customer relationship management, customer interaction service
    
Infor
White Paper Published By: Infor     Published Date: Jan 03, 2011
Strategies for growth and loyalty in multi-channel customer-oriented organizations.
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infor, customer loyalty, customer interaction, customer relationship management, crm
    
Infor
Webinar Published By: Infor     Published Date: Jan 03, 2011
Drive lifetime customer loyalty and increase value at every customer touch point.
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infor, customer loyalty, crm interaction advisor, customer satisfaction, sales and marketing
    
Infor
Webinar Published By: Infor     Published Date: Jan 03, 2011
View the Infor CRM Epiphany E-mail Advisor online demonstration to see first-hand how your e-mail campaigns can rise to their full potential.
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infor, e-mail advisor demo, contact interaction, e-mail marketing, call center management
    
Infor
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