Customer Satisfaction

Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products.
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Case Study Published By: HP AppPulse Mobile     Published Date: Oct 12, 2015
Improve website monitoring, performance, capacity and security.
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online, capacity, security, website monitoring, performance
    
HP AppPulse Mobile
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This paper reveals 67 expert tips to help agents and administrators alike provide superior service via live chat.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This white paper illustrates the best live chat practices that can help make your company’s dream of excellence a reality.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This paper illustrates how savvy live chat users maximise returns on their technology spend by establishing a continuous improvement system that helps them fine-tune their activities based on customer needs and wants.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This infographic illustrates how live chat users compared to non-users perform across key metrics such as revenue growth, and cost reduction as well as creating positive customer word-of-mouth.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This paper highlights emerging trends are transforming web collaboration.
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web conferencing, customer service, web collaboration, technology, customer experience
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
Read this report to find out how remote support tools are used across service disciplines in a variety of use cases.
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remote support trends, remote support, web collaboration, support solutions, remote support tools
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This report examines the new technologies that innovative solution providers are releasing to assist in faster repair and recovery.
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video, b4b, support, technicians, customer support
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This report defines the recommended technology stack for field services, as well as listing the top-installed vendors in each technology category.
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field services, technology, automation for field services, mobile computing, mobile data systems
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This report defines the recommended technology stack for field services, as well as listing the top-installed vendors in each technology category.
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video collaboration, technology stack for field services, technology, field services, technology
    
LogMeIn
White Paper Published By: IBM     Published Date: Sep 30, 2015
Customer experience in the telecommunications industry.
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telecommunications, csp's, ott, customer loyalty, big data
    
IBM
White Paper Published By: IBM     Published Date: Sep 30, 2015
How CSP's tap the transformative power of data and analytics
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data, analytics, customer experience, operational effectiveness, digital interaction
    
IBM
White Paper Published By: IBM     Published Date: Sep 30, 2015
Transform customer relationships and improve profitability
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big data, digital banking, customer relationships, customer information, profitability
    
IBM
White Paper Published By: Optimizely     Published Date: Sep 28, 2015
Figuring out the right experiences to deliver customers is one of the most valuable questions online businesses need to answer and this guide will help you do just that. We’ll explore real challenges you are facing and arm you with the single most powerful strategy to overcome them: Experience Optimization.
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digital marketers, optimization, customer experiences, optimization strategy, application performance management
    
Optimizely
White Paper Published By: Cherwell Software     Published Date: Sep 22, 2015
The next generation user expects more do-it-yourself IT offerings. Whether it’s self-service portals with interfaces to rival Amazon or personal mobile devices with 24/7 business access, users are requesting more self-service functions and capability. To the modern user of technology “consumer-grade” has become a standard, and it’s ITs’ job to not only appease but genuinely satisfy contemporary users. This research highlights four ways to satisfy the modern user who brings their own knowledge, devices, applications and technical expectations to the workplace.
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business enablement, cloud applications, cloud computing, cloud infrastructure, cloud strategy
    
Cherwell Software
White Paper Published By: Teradata     Published Date: Sep 21, 2015
For marketers, the only solution is datadriven marketing for individualized insights.
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advertising, consumer marketing, customer experience and engagement, data analytics, global investing
    
Teradata
White Paper Published By: Oracle     Published Date: Sep 14, 2015
Dieser Bericht zeigt wie mit Oracle Sales Cloud ein moderner Vertrieb aufgebaut werden kann. Erfahren Sie hier wie Sie im Zeitalter der digitalen Kunden erfolgreicher verkaufen können.
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sales. sell faster and more easily, social selling, customer satisfaction, customer engagement, sales reps
    
Oracle
White Paper Published By: Oracle     Published Date: Sep 14, 2015
Erfahren Sie in diesem Bericht wie Branchenführer das Konzept des „vernetzten Kunden“ in multiplen Kanälen aufgegriffen haben und sich mit Hilfe der drei Elemente für moderne Kundenzufriedenheit von ihren Wettbewerbern abheben.
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modern customer care, customer care, multi-channel, connected customer, customer experience
    
Oracle
White Paper Published By: Cisco     Published Date: Aug 27, 2015
This kit offers everything needed to connect, secure, and analyze a manufacturing floor, to evaluate the benefits of a connected factory before launching factory-wide.
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connected factory, starter kit, manufacturing process management, programmable logic controllers, plcs
    
Cisco
White Paper Published By: Adobe     Published Date: Aug 04, 2015
This paper discusses the features of Digital Publishing Suite that enable these and other companies to drive sales impact through tablets.
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digital marketing, sales, sales enablement apps, mobile sales enablement, crm
    
Adobe
White Paper Published By: Socialbakers     Published Date: Jul 22, 2015
In this exclusive Socialbakers report, we look at how National Geographic uses competitive analytics and content optimization strategies to keep up with audiences and remain one of the most engaging social brands in the world.
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social media, social media best practices, content optimization, engagement, social media engagement
    
Socialbakers
White Paper Published By: Socialbakers     Published Date: Jul 22, 2015
n our report on the most-Socially Devoted brands in the Fashion industry, you can find out which practices to adopt to help turn your fashion brand into a powerhouse.
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social customer care, social media, social, engagement, social media engagement
    
Socialbakers
White Paper Published By: Socialbakers     Published Date: Jul 22, 2015
See how you can get value out of social customer care as well by reading our report on best practices for Electronics brands
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social customer care, social media, social, engagement, social media engagement
    
Socialbakers
White Paper Published By: Socialbakers     Published Date: Jul 22, 2015
This report explores how the best pet food marketers have made targeted gains in Fan growth, engagement, and post efficiency.
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social media, social, brand, social metrics, optimise content
    
Socialbakers
White Paper Published By: Socialbakers     Published Date: Jul 22, 2015
In this report, we dive deep into the unique baby food marketing environment to find how the best social marketers at baby food brands build communities, engage new and existing audiences, and optimize their paid strategy.
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social media, social, social marketers, engagement, get value from social marketing
    
Socialbakers
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