wfm

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Published By: Genesys     Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
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wfo, strategic planning, recruitment, workforce management, wfm, call recording and quality management, performance management, surveying, interaction analytics, magic quadrant, workforce optimization, genesys, networking, knowledge management, business process management, call center management, call center software, customer relationship management, customer satisfaction, system management software
    
Genesys
Published By: Skillsoft     Published Date: Oct 20, 2015
SumTotal Systems, a Skillsoft company, delivers the SumTotal Work suite of solutions that provides time and attendance, scheduling, absence and leave management, and payroll data processing.
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skillsoft, sumtotal, workforce management, wfm data, payroll processing, human capital management, human resources
    
Skillsoft
Published By: Interactive Intelligence     Published Date: Jan 10, 2011
Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.
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interactive intelligence, strategic contact, quality monitoring, wfm, workforce maangement, workforce management, workforce management software
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 03, 2011
To create a successful workforce management deployment, the first step is to evaluate your WFM product and determine how you'll use it along with the processes and best practices that support it. Next, consider how your ACD is configured, what type of forecasting and scheduling practices you'll use and goals for various metrics including schedule adherence. For more insights, read how to get the most out of workforce management.
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interactive intelligence, workforce management, acd, schedule, forecasting, wfm, processes, best practice, application performance management, best practices, business intelligence, data protection, data quality
    
Interactive Intelligence
Published By: Skillsoft     Published Date: Jun 25, 2015
Workforce Management (WFM) systems have clearly evolved from the strictly transactional platforms used to deploy workers, track their time and attendance, manage their costs, pay them, administer benefits and provide compliance support. However, WFM systems are actually vital for driving overall business performance not just for achieving excellence in HR, payroll and benefits administration, time and attendance management Read this white paper to learn how to realize the full value of workforce management systems.
Tags : 
workforce management system, wfm, attendance, cost, payroll, benefits, compliance, administration, human resources
    
Skillsoft
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