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Published By: Frontrange     Published Date: Mar 13, 2013
Reducing IT costs and improving service quality are primary concerns when looking to improve your IT efficiencies. This paper presents the Return on Investment implications for organizations considering an IT Service and Client Management solution.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: Frontrange     Published Date: Mar 13, 2013
Managing IT services has rarely been as challenging as it is today. The solution is to adopting a standards-based strategy that automates IT service management. This white paper examines what’s holding IT back and offers a potential way forward.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: ForgeRock     Published Date: Mar 10, 2015
Die Identität ist eine zentrale Anforderung für digitales Wachstum. Unternehmen und Organisationen können ohne eine skalier- und wiederholbare Identitätsstrategie nicht richtig von Technologien wie Mobilzugriff, Cloud und Internet of Things (IoT, Internet der Dinge) profitieren. Ohne derartige Strategien haben sie keine Möglichkeit, ihre Kunden zu identifizieren und auf relevante Art und Weise mit ihnen zu interagieren — unabhängig davon, ob diese Interaktion über Laptop, Mobiltelefon, Tablet, ein vernetztes Automobil, ein in die Kleidung integriertes vernetztes medizinisches Gerät für die Nutzung zu Hause oder eine andere, bislang noch unbekannte Innovation erfolgt. Dieser Leitfaden soll Ihnen helfen, die Grundlagen der kundenzentrierten Identität zu verstehen und zu erkennen, wie diese Ihnen bei der Interaktion mit Ihren Kunden behilflich sein kann.
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ForgeRock
Published By: Cherwell Software     Published Date: Jun 21, 2018
Some would have you believe that ITIL® is on its way out. That it’s no longer relevant in today’s fast-paced digital environment. But ITIL still holds many timeless truths. As a set of best practice recommendations, ITIL provides a solid foundation and a common language for IT service management (ITSM) in these rapidly changing times. The problems arise when ITIL is seen as dogma. If you apply it too literally—as rules to follow, instead of recommendations to consider—ITIL will slow you down. You’re left struggling to keep up with ever-increasing user demands, not to mention your enterprise’s need to modernize and digitally transform. If you suspect ITIL is slowing you down, read on to uncover the seven ways ITIL has commonly been misapplied—and gain guidance on how you can go faster, while still upholding ITIL principles.
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itil, implementation, digital
    
Cherwell Software
Published By: Cherwell Software     Published Date: Jun 21, 2018
Since the term was first coined in 2009, “DevOps” has rapidly taken the world by storm. And while the DevOps movement initially took root among and the view that it will be replaced with a new trend, the last few years have seen widespread use of DevOps methodologies among more traditional enterprise organizations for whom technology is critical to maintaining competitive advantage
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itsm, guide, devops
    
Cherwell Software
Published By: BMC Software     Published Date: Jul 22, 2015
In this eBook, Salesforce shares 4 elements of ITSM that are critical to IT empowerment, including: • Self-service options • Low –friction communication • Reporting and dashboards • A future-ready platform
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it service management, salesforce, itsm, self-service, reporting
    
BMC Software
Published By: Mitel     Published Date: Jun 29, 2016
Dagens affärsvärld rör sig allt snabbare. Konkurrensen blir tuffare, tekniken mer avancerad och spelfältet är globalt. Kultur, teknik och fysiska element samverkar och gör att förhållandena förändras snabbare än någonsin. Ett exempel är att allt mer frihet efterfrågas när det gäller sättet att arbeta, och trenden med egna enheter (BYOD). Ett annat är att tekniken utvecklas allt snabbare med nya enheter, plattformar och tillämpningar. Allt detta gör att gränserna mellan länder och regioner suddas ut allt mer.
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bästa praxis, företag optimering, företagsledning, produktivitet, business intelligence, work 3.0, bring your own device, best practices, business management
    
Mitel
Published By: FitsMe     Published Date: Mar 30, 2017
Consumers want the right fit, every time. 83% of shoppers regard shopping online as a gamble and 6 out of 10 explore different sizes when deciding on a purchase. Distinguish size from fit and adapt your online strategy and build shopper confidence in your brand.
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FitsMe
Published By: FitsMe     Published Date: Mar 31, 2017
Returns are a huge expense for online retailers in the U.S. costing a total of $107 billion lost in returns a year. In 2015, shoppers in the US returned 30% of all apparel and footwear items purchased online, with a small number of logistic firms handling the majority of these returns.
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FitsMe
Published By: KPMG     Published Date: Jun 06, 2019
Advanced service management platforms help reduce costs, enhance ITSM performance and give employees access to the IT they need. Find out how we helped a global law firm implement a state-of-the-art ServiceNow platform. Read this story to understand: • what benefits advanced ITSM platforms can deliver • how to decide on your preferred platform • how to ensure a fast, efficient, low-risk implementation • five key principles to guide your transformation.
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KPMG
Published By: BMC Software     Published Date: Jun 30, 2009
Companies running legacy job scheduling products suffer from higher costs, inefficient use of resources, and greater IT complexity, according to independent analyst firm Enterprise Management Associates. Read their findings, and see why consolidating on a single, comprehensive workload automation solution is an easy win for IT and the business.
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smart, modular, cost-effective, ema, enterprise management associates, it complexity, workload automation, bmc, product suite, wla, end-to-end workflow, enterprise visibility, management, service-driven management, dynamic workflow resourcing, simple, measurable, achievable, realistic, timely
    
BMC Software
Published By: Tripwire     Published Date: Jan 29, 2013
Download this paper to learn five actions that will enhance your approach to information risk management and security and help you stay one step ahead of the information age adversary.
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risk management, irms, it security, security
    
Tripwire
Published By: HP Software     Published Date: Feb 02, 2016
An average of 30,000 new websites are identified as distributing malicious code to site visitors every day. According to a recent Spiceworks survey, IT professionals are relying mostly on software level security solutions. Download this whitepaper to learn how HP Elitebooks block and outsmart security threats.
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security, bios, threat prevention, threat detection, malware, hacking
    
HP Software
Published By: Microsoft Windows     Published Date: Mar 31, 2017
Worried about cybercriminals taking down your business? Outsmart them with Windows 10. The threat landscape has evolved dramatically in recent years. It seems every day we hear another headline about an organization getting breached. We've responded by changing the architecture of Windows 10 so that we’re not just building bigger walls against these attacks; we’re locking the criminals out. Windows 10 provides a comprehensive set of protections against modern security threats. Download this Infographic to learn more!
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Microsoft Windows
Published By: BMC Software     Published Date: Jul 01, 2011
All SaaS help-desks are not created equally. From basic ticket logging to full-featured, enterprise-grade service management solutions, there truly is something for everyone. Learn more about the key factors in deciding between a comprehensive or a slimmer selection for your organization.
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saas, help desk software, bmc, it helpdesk, helpdesk system, cloud based help desk, simple, affordable, bmc software, drive profit, reduce risk, call center software, enterprise software, system management software
    
BMC Software
Published By: HP     Published Date: Jul 29, 2008
This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformation effect it is capable of delivering. IT Service Management (ITSM) is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost effective, and service oriented.
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itsm, it service management, service management, itil, mission critical, change management, it management
    
HP
Published By: HP     Published Date: Jul 29, 2008
This white paper explores the advantages of Operational ITSM- through incremental and continual improvement of service management practices on an ongoing basis. IT organizations must evolve into trusted service providers that adapt quickly, offer cost-effective, reliable, and flexible services to meet today's business initiatives. This evolution is not easy. It requires that the IT organization adopt an IT Service Management (ITSM) framework. Operational ITSM provides an incremental approach for companies that may not have the resources to finance and staff a large ITSM project.
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itsm, service management, service level, service-level, itil, mission critical, it management, business process management, sla
    
HP
Published By: HP     Published Date: Jul 29, 2008
Join IDC and HP on this webcast about Mission Critical Services. Matt Healey of IDC provides insights on the adoption of consolidation, virtualization and Service Oriented Architecture as aggressive strategies to align IT more closely with business goals.
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erp, mission critical, itsm, service management, soa, service-oriented, service oriented, enterprise resource planning, service oriented architecture
    
HP
Published By: HP     Published Date: Sep 06, 2011
This Illuminata Spotlight discusses HP CloudSystem Matrix and its use as an out-of-the-box platform for private clouds suited to enterprise IT.
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private cloud, hybrid, itsm, storage, blade servers, storage management, service management, cloud computing
    
HP
Published By: Tideway Systems     Published Date: Dec 11, 2007
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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cmdb, configuration management, change management, itil, service management, itsm, tideway systems, tideway, governance, infrastructure
    
Tideway Systems
Published By: HP Data Center     Published Date: Feb 18, 2009
Data centers are large, important investments that, when properly designed, built, and operated, are an integral part of the business strategy driving the success of any enterprise. Yet the central focus of organizations is often the acquisition and deployment of the IT architecture equipment and systems with little thought given to the structure and space in which it is to be housed, serviced, and maintained. This invariably leads to facility infrastructure problems such as thermal “hot spots”, lack of UPS (uninterruptible power supply) rack power, lack of redundancy, system overloading and other issues that threaten or prevent the realization of the return on the investment in the IT systems.
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hp data center, data center, business strategy, it architecture, ups, uninterruptible power supply, rack power, lack of redundancy, system overloading, return on investment, roi, virtualization, going green, return on investment, scopes of work, sow, itsm assessments, energy assessments, it security and risk assessments, performance analysis for hp-unix
    
HP Data Center
Published By: HP Data Center     Published Date: Mar 25, 2009
Data centers are large, important investments that when properly designed, built and operated, are an integral part of the business strategy driving the success of any enterprise, yet the central focus of organizations is often the acquisition and deployment of the IT architecture equipment and systems, with little thought given to the structure and space in which it is to be housed, serviced and maintained. This invariably leads to facility infrastructure problems, such as thermal hot spots, lack of UPS, rack power, lack of redundancy, system overloading and other issues that threaten or prevent the realization of the return on the investment in the IT systems.
Tags : 
hp data center, data center, business strategy, it architecture, ups, uninterruptible power supply, rack power, lack of redundancy, system overloading, return on investment, roi, virtualization, going green, return on investment, scopes of work, sow, itsm assessments, energy assessments, it security and risk assessments, performance analysis for hp-unix
    
HP Data Center
Published By: HP Data Center     Published Date: Mar 25, 2009
Data centers are large, important investments that, when properly designed, built, and operated, are an integral part of the business strategy driving the success of any enterprise. Yet the central focus of organizations is often the acquisition and deployment of the IT architecture equipment and systems with little thought given to the structure and space in which it is to be housed, serviced, and maintained.
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hp data center, data center, optimization, business strategy, hot spots, mission critical loadsā€¯, the it infrastructure, the availability, it architecture, rack power, lack of redundancy, system overloading, return on investment, roi, virtualization, going green, return on investment, scopes of work, sow, itsm assessments
    
HP Data Center
Published By: BMC Control M     Published Date: Jul 22, 2009
A short time ago, Dell, like many other companies, embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs. As part of this initiative, Dell addressed a job scheduling solution that had failed to keep pace with ITIL_ integration. In enterprises around the world, stale job scheduling software lingers for fear of the costs and risks of conversion. Learn more today!
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bmc, ema, dell, dell smart, automation, integration, services, itil, business, software, itsm, roi, bmc control-m, international computing
    
BMC Control M
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