desktop process analytics

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Published By: Verint     Published Date: Jun 23, 2014
Many organizations struggle with a lack of visibility into how employees spend their time. What percent is spent in value-added activities, and what percent is spent idle or on activities not directly related to work objectives? Which applications do employees access, when, and for how long? Do the applications correlate with employee roles and assigned tasks?
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verint, employee performance, desktop and process analytics, employee utilization
    
Verint
Published By: Verint     Published Date: Apr 24, 2013
Commonwealth Bank of Australia, with over 1,000 branches and 50,000 employees was using spreadsheets to staff its branch network. When they looked to desktop process analytics from Verint they achieved major improvements in productivity and customer experience. Watch this case study to learn more about how desktop process analytics can use big data to help your organization.
Tags : 
case study, big data, organization, desktop process analytics, process management, analytics, workforce management, application integration, application performance management, best practices, business activity monitoring, business analytics, business integration, business intelligence, business management, business metrics, business process management, change management, corporate governance, customer interaction service
    
Verint
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