change requests

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Published By: ServiceNow     Published Date: Mar 24, 2015
In its most basic form, a runbook is an electronic or physical document that lists detailed procedures for handling every expected situation that an IT system may experience. Based on changes in system condition, incoming requests and other factors, system administrators determine which procedures to run and when to run them. Runbook procedures often include complex decision trees that indicate specific steps to follow depending on answers to pre-established questions. Administrators are responsible for performing the appropriate steps of the procedure in painstaking detail, often by manually issuing commands to components and sub-systems. Primitive runbooks are notoriously inefficient, inflexible and error prone, sometimes relying on undocumented steps known to just a few staff members. Yet, if a critical step is missed or an incorrect command is entered, the entire process may be negatively impacted.
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runbook, it system, system administrator, sub-systems, accelerate business, it management, enterprise applications
    
ServiceNow
Published By: OutSystems     Published Date: Apr 01, 2014
This paper takes a look at reasons behind why IT is struggling to innovate and how you can fix this problem.
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it innovation, inefficiency, new service, change requests, budget, resources, skills, software development, best practices, it spending, return on investment, total cost of ownership, spend management
    
OutSystems
Published By: Numara Software     Published Date: Jul 16, 2009
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 
Tags : 
numara, help desk management, track it, asset management, asset discovery, tickets, requests, dashboards, license compliance, change management, processes, sla, service level agreement, best practices, knowledge management, enterprise applications, business process automation, business process management, call center management, customer relationship management
    
Numara Software
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