IFS » The Importance of Transforming Customer Care

The Importance of Transforming Customer Care

White Paper Published By: IFS
Published:  Jan 18, 2019
Type:  White Paper
Length:  17 pages

To ensure loyalty and win new customers, leading brands are  focusing on the quality of their customer care to stay ahead. This eBook will explain how you can:

-Upgrade your support centers to deliver omni-channel customer care.

-Introduce self-service and AI without sacrificing the human touch.

 -Deploy technology to empower support agents to go beyond transactional service and deliver personalized, proactive service.

This eBook looks at the barriers which prevent companies delivering omni-channel service and then examines the process and technology changes required to overcome them.

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