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Cloud Contact Centers Gaining Share

White Paper Published By: Schneider Electric
Schneider Electric
Published:  Nov 20, 2017
Type:  White Paper
Length:  4 pages

The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That is the most important finding in a new 8x8-CCNG survey of 154 contact center customers conducted in the U.S. and U.K. The survey suggests three quarters of companies have recognized the value of the cloud, with 25% of contact centers having fully deployed cloud today and another 28% partially transitioned. In addition, 21% have plans to migrate within the next year. 



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